Terms & Conditions
Introduction
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and ananays (also referred hereafter as ‘we', ‘us', ‘our', ‘ananays').
In placing an order on this website, you must have consented to – or are deemed to have read and agreed - these terms and conditions, as well as our Privacy Policy. If you have any questions, please contact us on info@ananays.com
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of ananays or its content and technology providers or their respective owners.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without express permission.
Conformity of Goods
While we take every care to ensure that the description and specification of our products on this site are correct, they are not binding and are intended only to give a general description of the products.
Furthermore, while we try to ensure their accuracy, the colours shown on the website can vary depending on a number of factors, not least your computer screen and display settings.
Placing an Order
All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product page.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted.
A contract between you and ananays for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s).
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
When placing an order, you undertake that the information you give is accurate and complete.
Payment & Taxes
All prices are quoted in pounds sterling and for orders placed within the EU are inclusive of VAT. If your order is being delivered outside of the EU, VAT will not be charged but the selling price will remain the same.
We accept online payment in a secure environment by credit card, debit card, PayPal. We currently accept Visa, Mastercard, Visa Delta, Maestro, Visa Electron and American Express.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.
If you place an order for an item that is on pre-order, your credit/debit card will be charged for the full value of the goods only when your order is ready for despatch. However, if you choose to make payment with PayPal, you will be charged for the full value of the goods as soon as your order is placed.
The despatch dates shown on pre-order items are as accurate as we can make them and are updated regularly. However, until those items are in our warehouse, the dates are subject to change.
Delivery
All in stock items are despatched from our warehouse as soon as possible and usually within two working days of the order being accepted.
However, the delivery period stated within which you will receive your order (and the expected delivery date) are indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order.
In the event that an item within your order is out of stock (and this was not apparent when you placed your order), we will notify you of the delay and despatch it as soon as it arrives at no additional cost. In stock items will be despatched as normal.
If your delivery address is outside of the EU, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is outside of our control and it is your responsibility to meet these charges.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please also note international shipments may be subject to cross-border inspections by customs authorities.
Returns Policy
You have the right to return most items bought from our website as long as you do so within 14 days of receipt and the items reach us in a resellable condition — unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
You can download our Returns Form here. Please fill it in and include it with your returned items.
We have no obligation to refund or exchange any item if it is on the list above or is returned outside of the advertised returns period. In those circumstances, we will typically send the item or items back to you at our cost. However, we reserve the right to charge you the cost of postage.
Please note that we do not typically offer free returns during sale periods. Also, the returns period during sale is 7 days from receipt.
Special Offers & Promotions
From time to time, we run special offers and promotions. We will publish the specific terms and conditions of each promotion, but unless otherwise stated the following will apply.
Special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of sale items, gift vouchers or multi-buy products.
If a promotion is valid only for orders over a certain amount, that amount does not include delivery or the cost of a gift box.
Promotion codes cannot be added into an order retrospectively.
FREE DELIVERY AND RETURNS: Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses. Free delivery applies to UK standard delivery only.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you
Data Collection & Storage
Please see our Privacy Policy.
Cookies
Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computers hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner you are not individually identified and data collected in this manner is only used in aggregate. You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality.
Further Information
If you wish to discuss our terms and conditions in more detail, please email us on info@ananays.com
Our details
Ananays Ltd1A All Saints Road, London, W11 1HA
Company Registration Number: 10790689