Customer Services

Returns

All items for return or exchange need to be sent back within 14 days of receipt in a resellable condition - unwashed, unworn (except for the purposes of trying on) and with the original tags attached.   

Complete the Ananays return form included in your order indicating the reason for return and whether you would like a refund or an exchange for the same product in a different size or colour and send it back to

Ananays Ltd, 1A All Saints Road, London, W11 1HA

We strongly recommend you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive.

You are entitled to one pre-paid returns label per parcel that you receive.

*Free Returns UK only

Refunds

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund and you will receive an email from us as soon as the refund has been processed, but please don’t contact us unless 10 or more days have passed and you still haven’t received the money.

Refunds are always credited to the original method of payment. 

If you purchase a set, you will need return all pieces in the set for a full refund.  We cannot accept any partial set orders for refund. 

Exchanges

We’re happy to exchange an item for a different colour or size ONLY. Please follow the process above, indicating that you would like an exchange for a new size/colour in the Return Reason Section  on the returns form.

Please also indicate the colour/size you would like to receive in exchange for the item you are returning in the same column.

All exchanges are subject to stock availability. If an item is out of stock at the time of the exchange being processed, a full refund will be issued.

If you want to exchange for a completely different style, we ask that you place a new order. Exchanges can be made to UK orders ONLY.

If you need your exchange in a hurry, we also suggest you place a new order and send back the wrong size/colour for refund.

Sale

Please note that in sale we do not usually offer free returns.

We also require returned sale items to be sent back within 7 days of receipt (although see below for your right to cancel).

However, we encourage you to send back unwanted items as quickly as possible because there are normally a lot of people waiting.

Other

If for any reason you do not have a pre-paid returns label that you are entitled to in your order, please contact our customer services team at customerservices@ananays.com  and follow the instructions. You will need your customer and order numbers to complete the form.

We only offer free returns to UK customers.